Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If you are requesting a refund or exchange, send us an email at email@example.com before returning your item. Include [Order Number] and [request] (Refund or Exchange).
To be eligible for a refund or exchange, your item must be in the same condition that you received it. It must also be in the original packaging.
To complete your refund or exchange, we require a receipt or proof of purchase.
To return your product, you should mail your product to: Satjya Natjrw – Scents of the Gods, P. O. Box 2651, Paso Robles, CA 93447, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.
If you are approved, then your refund will be initiated within 24 hours of approval, and a credit will be applied to your credit card or original method of payment. Once a refund is initiated, you should see a pending transaction on your bank account for the refunded amount within 1-5 business days. This timeline to post the transaction ultimately depends on the card-issuing bank.
Full refund time frame typically takes 2-7 business days. Once the refund is processed and sent to your card issuing bank, it can take another 2-7 business days (depending on the bank’s processing speeds) for the refund to post to your account. In total it can take 9-14 business days for you to receive your refund.
Note: Pending transaction notifications currently apply to payments made with Visa, Mastercard, or Discover. Pending transaction notifications will not apply for payments made with American Express or other card networks.
Late or Missing Refunds
If you haven’t received a refund after 14 business days of approval, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.